20160919 onpointhealth 4059

Joanna Duncan, PhD, CPC

Director of Data Analytics & Operations

Joanna Duncan provides core analytic services across Onpoint’s quality assurance processes, including investigating, understanding, and addressing data questions that arise in delivering data and analyses for our internal and external customers. In addition to overseeing Onpoint’s data intake team, Joanna performs in-depth quality assurance analyses daily and on an ad-hoc basis, serving as a resource to project managers and clients, helping translate customer needs into project requirements, and helping lead process improvement efforts to address root cause and efficiency issues.