Staff Spotlight: Monique Yanni (Cote), PMP® - Senior Client Services Manager

November 2025 - Today, we’re delighted to spotlight Monique Yanni (Cote), PMP®, Senior Client Services Manager, who brings more than a decade of healthcare and health policy experience to Onpoint. Monique plays a key role in guiding our client services team, fostering collaboration and engagement and ensuring that team members have the resources they need to successfully support our clients . Since joining Onpoint in 2017, Monique has led complex, multi-stakeholder projects for state all-payer claims database (APCD) and other clients, streamlined processes to increase efficiency, and cultivated strong, lasting partnerships with our clients. We’re proud to highlight Monique’s leadership and the positive energy that she brings to every engagement.

⚡Lightning Round⚡

Describe yourself in 3 words.
Curious, optimistic, driven

Coffee or tea? 
Espresso!

Cats or dogs?
Dogs. We just added Milo, our black lab puppy, to our family!

If you could have any superpower, what would it be?
Teleportation  

What's your go-to karaoke song?
Can’t pick just one. Any seasoned karaoke performer would agree that the best song choices are all about reading the room in the moment!

If you could only eat one food for the rest of your life, what would it be?
Croissants (which pair well with espresso)

About Yourself 

Tell us a bit about yourself. What do you like to do outside of work? Any hobbies or hidden talents that your team might not know about? 
My extracurricular activities are all about family time and adventuring around the beautiful state of Maine. I enjoy running, paddleboarding, skiing, and hiking. I also love hitting up new food spots. (We’re spoiled with so many amazing options around here.)

For hidden talents, as alluded to earlier, I’ve hit my fair share of karaoke venues over the years! 

How would you describe your role? What skills do you rely on most?
In my role, I’m focused on ensuring that our clients receive high-quality and on-time products and services. I work with our team to continuously review and refine our project planning and client support processes to drive improvements and efficiency.

What are some highlights of your work – both in your role and with your team?  
One of the best parts of my role – and the broader work of the whole client services team – is our ability to help our clients with their meaningful work every day. Whether it’s a big achievement like delivering a complex analytics project or a behind-the-scenes win like addressing a high-priority question or need, we’re on the front lines and always happy to help.  

About Working at Onpoint 

Why did you decide to work for Onpoint?  
My education and previous experience were focused on health policy and management, and I’ve always been drawn to fast-paced and dynamic environments with a high level of collaboration and teamwork. I have a knack for planning, thrive in customer-facing roles, and need to be passionate about the organization’s mission. I’m fortunate to have found Onpoint, which checks all of those boxes for me.

What do you enjoy most about working at Onpoint? 
To me, the best things about Onpoint are its people and the client relationships that we hold so important. Our team is incredibly smart, hard working, and just really kind and genuine. We also know how to laugh and have fun (very important!). I believe this commitment to our clients and each other is a big part of what sets us apart and helps our team and clients both thrive.

What excites you most about the company’s future? 
I’m very excited about the new product and service offerings we have lined up, including an enhanced service model that will expand the training and support offerings for our clients and their data users. We pride ourselves on providing excellent customer service, and this model will elevate our ability to meet the needs of clients and their stakeholders with varying knowledge levels in a streamlined and on-demand manner.

About Growth & Teamwork 

What’s a new skill or lesson you’ve learned on the job that has helped you grow?
As AI tools continue to expand, I’ve enjoyed ramping up my knowledge and experience with the different technologies to see how my team can use them to enhance service delivery for our clients.

What advice would you give to someone just starting in your field?
Be patient with yourself. This industry is ever-changing and can be extremely complex. It’s important to give yourself time to understand the bigger-picture landscape, which ultimately will set you up for success as it continues to evolve.

How do teamwork and collaboration play a role in your day-to-day work?
Both are essential! My team and I greatly benefit from sharing best practices, especially when helping each other navigate questions so we can leverage lessons learned to benefit all of our clients. This teamwork and collaboration are critical when it comes to identifying and capitalizing on efficiencies and building upon successes.

For more information about Monique, connect with her on LinkedIn!